Refund policy
RETURN & REFUND POLICY
Last updated: September 18, 2026
We want your Cloudfel to arrive exactly as it should.
Because Cloudfel is an oversized specialty product and our first release is being offered as a pre-order, we currently do not accept general change-of-mind returns.
DAMAGED OR DEFECTIVE ITEMS
If your Cloudfell arrives damaged, defective, or materially different from what you ordered, please contact us within 30 days of delivery at:
contact@cloudfell.com
Please include:
• Your order number
• A description of the issue
• Clear photos or video showing the problem
• Photos of the packaging, if relevant
Once we review your request, we may offer a replacement, repair, store credit, or refund depending on the circumstances.
Please do not send a product back without contacting us first.
ORDER CHANGES
Need to update your shipping address or another order detail?
Contact us within 48 hours of placing your order at:
contact@cloudfell.com
We will do our best to make the requested change before fulfillment begins.
Once an order has entered fulfillment or shipped, we may no longer be able to modify it.
CANCELLATIONS
Cancellation requests may be submitted within 48 hours of purchase, provided your order has not already entered fulfillment.
After this period, pre-order purchases may already be allocated to production and may no longer be cancellable.
To request a cancellation, email:
contact@cloudfell.com
Please include your order number.
REFUNDS
Approved refunds will be issued to the original payment method.
After a refund is processed, your bank or payment provider may require additional time to post the funds to your account.
NON-RETURNABLE ITEMS
Unless the product arrives damaged or defective, we currently do not accept returns of used, opened, or delivered Cloudfel products.
CONTACT
Cloudfel
Email:
contact@cloudfell.com
Business address: