Shipping policy
SHIPPING & PRE-ORDER POLICY
Last updated: September 18, 2026
Thank you for welcoming Cloudfel home.
Our first Cloudfel release is currently available as a PRE-ORDER.
PRE-ORDER TIMING
The first batch is currently estimated to begin shipping approximately 3 weeks after purchase.
This is an estimate rather than a guaranteed shipping date.
Production, customs, carrier conditions, weather, holidays, and other logistics outside our control may occasionally affect the timeline.
If there is a significant delay affecting your order, we will contact you using the email provided at checkout.
PROCESSING
Once your Cloudfel is ready for fulfillment, orders generally require approximately 3–5 business days for processing before shipment.
Processing time is separate from transit time.
WHERE WE SHIP FROM
Depending on inventory and fulfillment availability, Cloudfel orders may be fulfilled from locations in:
• The United States
• China
Your order may therefore ship internationally even if you are ordering from the United States or Canada.
WHERE WE CURRENTLY SHIP
Cloudfel is currently launching in:
• United States
• Canada
Additional countries may be added in the future.
DELIVERY
Delivery time after shipment varies depending on the destination, carrier, customs processing, and fulfillment location.
Tracking information will be provided when available after your order has shipped.
Please note that the approximately 3-week first-batch estimate refers to our expected pre-order fulfillment timeline and is not a guaranteed delivery date.
CANADA — DUTIES & TAXES
International orders may be subject to import taxes, duties, customs fees, or other charges imposed by local authorities.
Where these charges are not collected at checkout, the recipient may be responsible for paying them.
Cloudfel does not control customs processing times or charges imposed by local authorities.
SHIPPING ADDRESS CHANGES
If you need to change your shipping address, contact:
contact@cloudfell.com
Please contact us within 48 hours of placing your order.
We cannot guarantee address changes after fulfillment has begun.
INCORRECT ADDRESS
Customers are responsible for entering a complete and accurate shipping address.
If an order cannot be delivered because the address provided was incorrect or incomplete, additional shipping charges may apply.
LOST OR DAMAGED SHIPMENTS
If your shipment arrives damaged or appears to be lost, contact us at:
contact@cloudfel.com
Please include your order number and any available tracking information.
We will review the issue and help determine the appropriate next step.
CONTACT
Cloudfel
Email:
contact@cloudfell.com
Business address: