Terms of service
TERMS OF SERVICE
Last updated: September 18, 2026
These Terms of Service govern your use of the Cloudfel website and your purchase of products from Cloudfel.
By visiting our website or placing an order, you agree to these Terms.
ABOUT CLOUDFELL
Cloudfel is currently operated by Jorge Robertos.
Customer support:
contact@cloudfell.com
Business address:
[ADD BUSINESS ADDRESS]
Phone:
[ADD CUSTOMER SERVICE PHONE NUMBER]
PRODUCT INFORMATION
We make reasonable efforts to display Cloudfel products accurately, including product appearance, dimensions, features, and descriptions.
Cloudfel is currently approximately 55 inches / 140 cm long.
Actual appearance may vary slightly because of photography, displays, manufacturing tolerances, materials, or production variations.
We may improve or update product specifications over time.
PRE-ORDERS
Certain Cloudfell products may be offered for pre-order before they are ready to ship.
Pre-order shipping dates are estimates and are not guaranteed.
By purchasing a pre-order product, you acknowledge that production and shipping delays can occur.
If there is a significant change to the expected fulfillment timeline, we may contact you using the information associated with your order.
ORDERS
We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including cases involving:
• suspected fraud
• pricing or inventory errors
• payment issues
• incorrect product information
• shipping restrictions
• misuse of the website
If we cancel an order after payment has been collected, the appropriate amount will be refunded.
ORDER CHANGES AND CANCELLATIONS
Customers may request order changes or cancellation within 48 hours of purchase.
Requests are not guaranteed once fulfillment has begun.
Contact:
contact@cloudfell.com
PRICING
Prices are displayed in the currency shown on the website.
Prices, promotions, product availability, and offers may change without notice.
Any applicable shipping costs, taxes, or duties may be shown during checkout or assessed separately where required.
PAYMENT
You agree to provide current and accurate billing and payment information when placing an order.
Orders may be subject to verification before fulfillment.
SHIPPING
Shipping and fulfillment are governed by our Shipping & Pre-Order Policy.
Depending on inventory and fulfillment availability, orders may ship from the United States or China.
RETURNS AND REFUNDS
Returns, damaged-item claims, cancellations, and refunds are governed by our Return & Refund Policy.
PRODUCT USE
Cloudfel is a comfort product.
Any descriptions relating to relaxation, comfort, stressful moments, winding down, or emotional comfort are not medical claims.
Cloudfel is not intended to diagnose, treat, cure, or prevent any medical or mental-health condition.
Customers should use the product according to any safety and care instructions provided with it.
INTELLECTUAL PROPERTY
The Cloudfel name, branding, website design, product imagery, written content, graphics, logos, and other original materials are owned by or licensed to Cloudfel unless otherwise stated.
They may not be copied, reproduced, distributed, or commercially exploited without permission.
THIRD-PARTY SERVICES
Our store may rely on third-party services such as Shopify, payment providers, carriers, fulfillment providers, analytics providers, and other technology services.
We are not responsible for disruptions or actions that are outside our reasonable control.
LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Cloudfel will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms limits consumer rights that cannot legally be excluded.
PRIVACY
Your use of the website is also governed by our Privacy Policy.
CHANGES TO THESE TERMS
We may update these Terms when our products, services, business operations, or legal requirements change.
The current version will be published on this page.
CONTACT
Questions regarding these Terms can be sent to:
contact@cloudfel.com